Effective Date: 15-02-2025

Information We Collect

We collect various types of information to provide effective mental health services and improve your experience with us. The categories of information we collect include:

A. Personal Information

• Contact Information: Name, phone number, email address, and mailing address.
• Demographic Information: Age, gender, and other relevant details you provide.

B. Technical Information

• Website Usage Data: IP addresses, browser type, operating system, and browsing behaviour on our website.
• Cookies: Data collected through cookies for analytics and user experience optimisation.

C. Communication Data

• Information from your correspondence with us via email, phone, or our contact forms.
• Transcripts from live chat interactions or Telehealth sessions.

D. Appointment Data

• Scheduling and appointment details, including preferred times and locations.

How We Use Your Information

We use your information for the following purposes:

• • To Provide Services: Delivering mental health care, managing appointments, and customising treatment plans.
• • To Communicate: Sending reminders, answering inquiries, and providing updates about your care.
• • To Improve Services: Using anonymized data to analyze and enhance the quality of our care.
• • For Legal and Compliance Obligations: Ensuring compliance with HIPAA, state, and federal regulations.
• • For Marketing (With Consent): Sending newsletters or updates about our services.

Sharing Your Information

We limit the sharing of your information to what is necessary, relevant, and legally permitted. Your data may be shared:

• • With Authorized Healthcare Providers: To collaborate on your care with your consent.
• • With Insurance Providers: To verify coverage and process claims.
• • With Third-Party Service Providers: For appointment scheduling, telehealth platforms, and IT support, all of whom are bound by confidentiality agreements.
• • For Legal Requirements: To comply with subpoenas, court orders, or other legal obligations.
• • During Emergencies: If required to protect your life or the safety of others.

How We Protect Your Information

We prioritize the security of your data by implementing the following measures:

• • With Authorized Healthcare Providers: To collaborate on your care with your consent.
• • Access Control: Restricted access to your data, limited to authorized personnel only.
• • Secure Platforms: Use of HIPAA-compliant software for telehealth, scheduling, and data storage.
• • Regular Audits: Periodic reviews of our systems to ensure ongoing compliance and security.

Your Rights

You have rights regarding your personal and health information, including:

• • Access: Request a copy of the information we hold about you.
• • Correction: Update or correct inaccuracies in your data.
• • Restriction: Limit how your data is processed under certain conditions.
• • Portability: Request your data in a structured, electronic format.
• • Deletion: Request the removal of your data, subject to legal and contractual obligations.

To exercise any of these rights, please contact us at support@appointedtimementalhealth.com.

Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. For example, medical records are retained in compliance with applicable state and federal regulations.

Use of Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect analytics data. You can adjust your cookie preferences through your browser settings. Note that disabling cookies may affect certain website functionalities.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies.

Minors' Privacy

We do not knowingly collect personal information from individuals under the age of 13 without parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on our website with the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

• • Phone:
• • Email: support@appointedtimementalhealth.com
• • Address: 1818 New York Ave, Suite 206 NE, Washington, DC